My team is having issues when adding public notes to the helpdesk ticket. They are not sending a reply back to the user. We have checked the mail server settings and all seems in order.
Are we missing something?
I have reviewed this article over and over and my helpdesk manager as well without any success. [How to scan Azure Active Directory users and groups - Lansweeper IT Asset Management]
I currently get the following error: “No valid or working credentia...
Thank you, Brandon. I was able to follow your instructions and install the viewer in the Lansweeper directory. I got a ping failed and RPC Unavailable. Any ideas what may be causing these issues?
