About steveb

steveb · 12-27-2022

Are there no dedicated forum sections like the old forum had? As an example the old forum had the custom actions section which had any verified solution pinned at the top so they were easy to browse through same with the deployments section. The fea...

steveb · 12-07-2021

We would like the ability to allow non agents to view only tickets submitted by their department, specific assets, users etc. We have multiple department/divisions in our environment and it would be useful to some of the managers to see what tickets...

steveb · 08-31-2021

Are there any future integrations planned for any of the patch management solutions like Patch Manager Plus for instance? https://www.manageengine.com/patch-management/

steveb · 09-04-2020

Since MS nuked the ability to connect to device manager remotely on Win8 and up. https://support.microsoft.com/en-us/help/2781106/errors-connecting-to-windows-server-2008-r2-or-windows-server-2012-devHere is an alternative.http://www.device-tool.com/...

steveb · 09-04-2020

If you need to view the detected threats on a remote machine.https://www.nirsoft.net/utils/windows_defender_threats_view.html{actionpath}windefthreatsview.exe /connectmode 2 /computername {smartname}

steveb · 03-20-2023

You would still need to give the individual those respective permissions in AD for any of the user action tools in LS to work. We delegated the pw reset and unlock rights to one of our helpdesk people so they didn't have to use the ADUC tools but th...

steveb · 02-17-2023

You can also check the wmi permissions via the wmi mmc snap in to adjust the security on the namespaces to see if that changes anything.

steveb · 01-19-2023

We had the same need and had to go with a 3rd party solution. Patch management I wish this was something LS offered but this is one of many longstanding feature requests that has yet to be implemented.

steveb · 01-18-2023

Do you have other filters inadvertently set, that would definitely cause issues? The all tickets view with all statuses checked should pull anything with the words typed in the search. We do this all the time and it works.

steveb · 01-06-2023

You could do it via ip address location, set the address or range and give the location any name you want.

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Allow non agents to view submitted tickets

Patch management integrations

Remote Device Manager

View Windows Defender detections remotely

Re: Is it possible to disable AD users through custom/ advanced actions?

Re: Scan domain from workgroup server

Re: Auto-updating 3rd party software deployments

Re: Helpdesk - Ticket Filters - Search

Re: VM Location