Mail is setup correct and it works for incoming mails and outgoing, as well as my outgoing email templates. But If I add user in CC, nothing is sent out. I have confirmed that the user the CC is going to has a valid email. Also confirmed that their g...

I was wondering if there is anyway to set a ticket to "Closed" or "In Progress" while creating the ticket?

Can agents or teams receive tickets based on a tickets drop down categories or custom field?