We are looking to generate a report that will give us the total number of helpdesk tickets by category if the root cause is know or not. Does anyone have one that they have built.
I have updated most of our users to a new login script but the report is not reflecting those changes. The report is showing the old login script that was set.
We have several staff who FW: emails to helpdesk. If they don't remove the FW: from the subject, the ticket is not created. Is there a way to create the ticket when there is a FW: or RE: in the subject line?
