Good Afternoon,As of today 2 of our 19 agents suddenly can't view there tickets & are unable to create new tabs.What could cause this? Nothing permission wise has been changed except the latest update applied 2 or 3 days ago.Regards
Hello,Subject & Description says it all really, a couple of users don't seem to have synced with AD & Lansweeper, the can log tickets etc but when I search for them nothing comes up however I can find their ticket and go in to the user. example below...
Good Afternoon,I am hoping somebody has experienced this issue before or a similiar one so I can get some ideas on how to resolve the on-going issue i am experiencing.A couple months ago we had to retire an SQL server & we moved the database for lans...
Hi,Sorry I did look to see if something like this already existed, but could not find any, possibly due to search parameters.Does this already exist or is it easy enough to create?Kind Regards,Edit:e.g.Tom 25Fred 49Harry 17John 31
thare wrote:I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.I have given my admin group access to all rights that are available in the gr...
Ah sorry, I forgot to include, rather than a bulk list of closed tickets, a list of each agent and how many they have closed in the last 30 days.e.g.Tom 25Fred 49Harry 17John 31
