Hi,We would like to know which days (Monday to Sunday) in 2017 that we received the most tickets, and on those days, know the time of the day that we received the most tickets, but I can’t find the option.Thank you,Best regards,
HI, (sorry for my por english)It would be great if we can send e-mail or in ticket automatically a Satisfaction Questionnaire after ticket is closed for now if we need to change something or be better and have feedback from user.Thx.
We have 4 SLA state and i want all user can use 3 state and only many user or 1 group can use the last state for open critical ticket how is possible please ?
in your agent's ticket interface you can check "no send e-mail from my update" (is just for your mail) we have test and user recive e-mail but agent don't cause is for your own profile.
You can change on your interface in option for send e-mail on your own ticket update so the user recive an email but agent don't recive the mail (sry for my english)
