"If your company has no immediate need for a help desk, it is possible to hide this menu."I always understood it as 'if you don't use the helpdesk, you can hide the menu option' not that you can hide the option if you use it.

Yes. When you use the AddTicket function, it'll return a JSON string. In that JSON string is the TicketIDNot sure how you parse JSON in VBScript though. A quick google doesn't yield many helpful results.