Helpdesk Report for unresolved ticketsI would like to include the last update in the reportI have this script to include the last comment or note added to a ticket in an unresolved ticket report. But it adds all the font info the note field etc. Plea...

Hi GuysWe have recently migrated to Office 365 . I read up and saw that we cannot make use of an Office 365 shared mailbox. So I have gone ahead and converted those shared maiboxes to user mailboxes and assigned them a Exchange Online license. For so...