About bradm

bradm · 04-15-2016

Good Morning!I am having an issue with Ticket Dispatching. I would like all tickets originating from a specific email address to be assigned a ticket type. No tickets are created when the dispatch rule is enabled. I did test that tickets are created ...

bradm · 04-15-2016

Ok. Dispatch is working.My new problem is that I cannot see tickets assigned to "System Administrators" (my custom group). All filters, no filters, the tickets do not display. I can however navigate directly to the ticket by number. See attached.Thou...

bradm · 04-15-2016

Alright! I think I have narrowed down my issue to the team I created. If I set up my dispatch to assign the ticket to a specific Ticket Type, it works fine. That is, as long as that ticket type is using a built in team association. In my case, IT Sup...

bradm · 04-15-2016

This would be a great option. My organization is looking for that feature as well.

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