Whats the projected time frame of the next release and what will be included in it? Love lansweeper and its helpdesk but still need 1 item before I can switch....Thanks!
Looking for standard reports for helpdesk. Example all opened tickets for the month, all closed tickets for the month, # of tickets assigned to techs and so forth.I feel like I am missing where to look for them.... LOL
Would like to be able to mark articles either for the Techs or for the Users. That way it would be an all encompassing KB storage. Currently someone would have to maintain 2 knowledge base systems.
Would like to be able to have a main ticket and then attach tickets to it. For instance if you have a ticket where multiple divisions of IT need to work on a ticket. But each one needs to be able to get credit for the ticket.
That's great news. As it is the only thing I am waiting for to pull the trigger and buy the helpdesk portion. Nested ticket are a must for our daily tasks.
