About HarkinsIT

HarkinsIT · 07-17-2023

Hello. I have been running a single Lansweeper server (all roles on one server) as a VM in my VMware ESXi environment for many years. I am planning to retire my entire VM environment (Along with my on prem domain. We’re moving to full Azure/M365 but ...

HarkinsIT · 03-29-2019

Hello. Is there a way to auto-email the assigned tech and their manager at least once a day, every day until the ticket is closed? I'm not able to figure out how to do this.Thanks.

HarkinsIT · 10-30-2018

Hello. In the Help Desk config > Custom Fields, I am using three separate fields when I create a ticket. The first is "Class" which has 3 options, next is "Category" which has 4 options and the third and final field is based off of what is chosen f...

HarkinsIT · 12-07-2017

Hello. Our company has one main office where all of our servers are located and between 20 and 30 remote job sites. We have always used Sonicwall TZ boxes on all remote sites to create point to point always-up VPN connections to our main Sonicwall ...

HarkinsIT · 09-29-2016

Hello. I am trying to find out which computers on my domain have an application called "Phoenix Project Manager" installed on them. If I go to a specific computer (let's say the computer name is JOESCHMOE) in Lansweeper and then choose "Software" t...

HarkinsIT · 07-18-2023

Thanks very much for the info. You've given me some options to ponder.Also, they can have my on prem Lansweeper when they pry it from my cold dead hands. 

HarkinsIT · 10-04-2016

Any assistance provided would be very much appreciated.

HarkinsIT · 06-30-2016

Is this possible?

HarkinsIT · 05-06-2016

Hmm, are you the same one that told me that exporting tickets out of ZenDesk and importing them into Lansweeper was no big deal too? Yeah, the method you gave me for removing CC users is better than the way I was doing it, but it's still a hassle. ...

HarkinsIT · 04-15-2016

Ahh, found it. Thanks very much. I'm really digging the Help Desk so far. Nice job.

User Statistics

User Activity

Moving Lansweeper to another server

SLA Exceeded - Auto-Email Tech and Manager

Ticket Reports

Change in Network Topology. Can I still scan assets?

Installed Software Count Not Correct

Re: Moving Lansweeper to another server

Re: Installed Software Count Not Correct

Re: How to Copy All Techs

Re: Ticket CC Info

Re: Deleting a Ticket