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Network devices disappear
SoFloIT
#1 Posted : Friday, August 26, 2011 8:09:32 PM

Rank: Premium user

Groups: Member, Premium Users
Posts: 3
I upgraded last evening from the release version to the current beta. I found that all my switches and other network devices were gone. I also had a large number of thin clients missing. When I scan I see the devices show up and then after a brief period they disappear. If I do a search by ip or name they do not show either. They are also not reflected in the client under devices. I don't think it is an SNMP issue because all the printer are showing.

I am new to Lansweeper and can't find anywhere there may be a setting for this. I've added the OID for the models of thin clients thinking this would fix it and they still disappear.

This is a new installation and not concerned if I lose data as long as I will be able to get it back once the beta goes into RC.

Thanks
Lansweeper
#2 Posted : Saturday, August 27, 2011 9:24:31 AM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,379
Please contact us by e-mail support@lansweeper.com for this problem and provide screenshots or other useful information.
e2dean
#3 Posted : Monday, August 29, 2011 5:21:46 PM

Rank: Premium user

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Posts: 1
Location: Lexington, KY
I had the same thing happen to my devices. I had 1300+ "unknown" linux based IGELS and they are not showing once I upgraded. My switches are not showing either. It looks like the devices were removed when the upgrade was completed.
Lansweeper
#4 Posted : Monday, August 29, 2011 5:45:30 PM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,379
Lansweeper
#5 Posted : Tuesday, September 06, 2011 10:52:44 AM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,379
Fixed in the latest beta.
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