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Client problems -> use the connection tester first
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mbonal
#16 Posted : Thursday, March 26, 2009 4:29:18 PM

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Is your WMI service running?
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andrema2
#17 Posted : Thursday, March 26, 2009 5:17:45 PM

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mbonal wrote:
Is your WMI service running?

Yes it is.

I'm not sure if says anything, but I can run the testconnection locally and it works.
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Lansweeper
#18 Posted : Thursday, March 26, 2009 8:30:51 PM

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Try the testconnection from to server to the computer.
Try on both fqdn name, computername and ipaddress.
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andrema2
#19 Posted : Thursday, March 26, 2009 9:21:31 PM

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Lansweeper wrote:
Try the testconnection from to server to the computer.
Try on both fqdn name, computername and ipaddress.


It doesn't work with fqdn or computername, but it does work with ip.

I tried also nslookup both name and FQDN and they worked. I ping -a the ip address with no problem.

Any other idea ?
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Lansweeper
#20 Posted : Thursday, March 26, 2009 9:27:58 PM

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andrema2 wrote:
It doesn't work with fqdn or computername, but it does work with ip.


If this is the case it must be a dns related problem.

Check for duplicate forward and reverse IP records on your dns server
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andrema2
#21 Posted : Friday, March 27, 2009 1:59:06 PM

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Lansweeper wrote:
andrema2 wrote:
It doesn't work with fqdn or computername, but it does work with ip.


If this is the case it must be a dns related problem.

Check for duplicate forward and reverse IP records on your dns server


Thanks it solved the problem.

I realize that with notebooks that have the Cisco VPN client installed the firewall blocks the RPC. Do you know how to open this specific port ?
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Lansweeper
#22 Posted : Friday, March 27, 2009 5:58:10 PM

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WMI doesn't use a specific port so this can be tricky
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neosys
#23 Posted : Friday, April 24, 2009 3:20:25 PM


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One of our PC can connect to the server but does not finish/complete the inventory and stays RED in the console.

Here is the log trace:

2009-04-24 08:55:41: PC107
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, clsComputer& mycomputer, String section, SqlConnection& sqlcon)

The console error screen shows various hardware "Provider load failure"
and
Registry The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

Any ideas ?
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neosys
#24 Posted : Friday, April 24, 2009 6:24:10 PM


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Did the knowledge base check,
WMIrepair
WMIDiag
I was missing one file C:\WINDOWS\System32\WBEM\wmiprvse.exe
=> Recopy from a working system the missing WMI system files to 'C:\WINDOWS\SYSTEM32\WBEM\'
And restarted the Windows Management Instrumentation Service.

But still the PC is RED in LS ;-(
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Lansweeper
#25 Posted : Saturday, April 25, 2009 7:41:49 AM

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neosys wrote:
Did the knowledge base check,
But still the PC is RED in LS ;-(

What does the connection tester show on fqdn,computername and ipaddress?
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neosys
#26 Posted : Tuesday, April 28, 2009 10:53:46 PM


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Hello I have only one PC still in red on my inventory.

LS Connect with FQDN is OK:

Remote WMI test
Found: Microsoft Windows XP Professional Service Pack 3
\root\cimv2 Remote WMI access test OK

Remote Registry test using WMI
Found: Microsoft Windows XP Service Pack 3
\root\default Remote WMI access test OK

But using IP is not... I checked the Windows Firewall locally and the DNS entries...
Remote WMI test
\root\cimv2 Remote WMI access test FAILED
Provider load failure

Remote Registry test using WMI
Found: Microsoft Windows XP Service Pack 3
\root\default Remote WMI access test OK

But still When I launch the agent locally on the machine I get errors in the console.

Any Idea on how I could solve this problem ?

They all are like this:
Memory Provider load failure 2009-04-28 13:22:47
Videocontroller Provider load failure 2009-04-28 13:18:47
Usbcontroller Provider load failure 2009-04-28 13:16:47
Tape Provider load failure 2009-04-28 13:14:47
Sound Provider load failure 2009-04-28 13:12:47
Serialport Provider load failure 2009-04-28 13:10:47
Scsi 2009-04-28 13:08:47
Quickfix Provider load failure 2009-04-28 13:06:47
Processor Provider load failure 2009-04-28 13:04:47
Potsmodem 2009-04-28 13:02:47
Portconnector Provider load failure 2009-04-28 13:02:47
Portablebattery 2009-04-28 13:00:47
Pointing Provider load failure 2009-04-28 13:00:47
Pcmcia 2009-04-28 12:58:47
Parallelport Provider load failure 2009-04-28 12:58:47
Pagefile Provider load failure 2009-04-28 12:56:47
Osrecovery 2009-04-28 12:54:47
Onboarddevice Provider load failure 2009-04-28 12:54:47
Networkclient 2009-04-28 12:52:47
Keyboard Provider load failure 2009-04-28 12:52:47
Infrared Provider load failure 2009-04-28 12:50:47
Idecontroller 2009-04-28 12:48:47
Environment Provider load failure 2009-04-28 12:46:47
Displaycontrconf Provider load failure 2009-04-28 12:44:47
Displayconf 2009-04-28 12:42:47
Diskpartition Provider load failure 2009-04-28 12:42:47
Codec 2009-04-28 12:40:47
Desktopmon Provider load failure 2009-04-28 12:40:47
Desktop Provider load failure 2009-04-28 12:38:47
Dcomapp 2009-04-28 12:36:47
Compsysprod Provider load failure 2009-04-28 12:36:47
Componentcat 2009-04-28 12:34:47
Comapplication Provider load failure 2009-04-28 12:34:47
Cdrom Provider load failure 2009-04-28 12:32:47
Bus Provider load failure 2009-04-28 12:30:47
Bootconfig Provider load failure 2009-04-28 12:28:47
Bios 2009-04-28 12:26:47
Battery 2009-04-28 12:24:47
Baseboard 2009-04-28 12:22:47
Process 2009-04-28 12:20:47
Floppy 2009-04-28 12:18:47
Usersingroup Provider load failure 2009-04-28 12:18:47
Groups 2009-04-28 12:16:47
Users 2009-04-28 12:14:47
Proxy Provider load failure 2009-04-28 12:14:47
Compsystem 2009-04-28 12:12:47
Os Provider load failure 2009-04-28 12:12:47
Services 2009-04-28 12:10:47
Harddisk Provider load failure 2009-04-28 12:10:47
Network 2009-04-28 12:08:47
Printers Provider load failure 2009-04-28 12:08:47
Shares Provider load failure 2009-04-28 12:06:47
Autorun Provider load failure 2009-04-28 12:04:47
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Lansweeper
#27 Posted : Wednesday, April 29, 2009 6:41:10 AM

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The version 3.5.1 beta, this version tries on both fqdn,ip and hostname : http://www.lansweeper.co...-351-update-1-beta.aspx

I would also suggest to repair WMI on this machine : http://www.lansweeper.com/repairwmi.zip
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neosys
#28 Posted : Wednesday, April 29, 2009 2:49:01 PM


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Computer rebooted this morning and is all fine now.

I will use the beta service 3.5.1 now.
But what is the lsupgrade.exe used for ?
I have not seen it mentioned in the Important-readme.pdf

Thansks !
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Lansweeper
#29 Posted : Wednesday, April 29, 2009 3:13:44 PM

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neosys wrote:

But what is the lsupgrade.exe used for ?

It's used to run the sql scripts.
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neosys
#30 Posted : Wednesday, April 29, 2009 8:41:36 PM


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Great, I am going to let it run for a while and keep on configuring the server.
But I am already considering getting the premium version !
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