Notification

Icon
Error

Receiving notifications for all ticket activities

Posted: Thursday, February 18, 2021 9:05:21 AM(UTC)
setiron

setiron

Member Original PosterPosts: 1
0
Like
Hey everyone,


I would like to set myself as a supervisor of all ticket activity, I. E. I'd like to receive email notifications for tickets assigned to any agent, not just myself.
I couldn't find a way to do that.
I'm not sure if it's possible to set myself as a subscriber to all tickets automatically, or to edit the email notifications themselves to alway put me in cc, but it would be really important for me to be able to catch on any oddity that requires escalation, as well as be aware "in real time" of what the agents are working on.

Thank you and have a nice day

Active Discussions

Lansweeper Helpdesk API
by  scoops98   Go to last post Go to first unread
Last post: Today at 11:53:30 AM(UTC)
Lansweeper Lansweeper custom report
by  Hendrik.VE   Go to last post Go to first unread
Last post: Today at 10:52:03 AM(UTC)
Lansweeper Total License Utilization
by  Hendrik.VE  
Go to last post Go to first unread
Last post: Today at 10:31:05 AM(UTC)
Lansweeper Office 365 Scanning-enabled accts not linked\accessible?
by  Mark F   Go to last post Go to first unread
Last post: Today at 2:55:09 AM(UTC)
Lansweeper Helpdesk navigation
by  jra0500  
Go to last post Go to first unread
Last post: Yesterday at 3:21:55 PM(UTC)
Lansweeper Asset Radar and external/remote IPs
by  gadgetrants   Go to last post Go to first unread
Last post: Yesterday at 5:25:05 AM(UTC)
Lansweeper Recording history of IP address for device
by  Steven R  
Go to last post Go to first unread
Last post: Yesterday at 1:58:33 AM(UTC)