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auto select agent, after you select ticket type - can it be done

Posted: Thursday, January 28, 2021 5:57:40 PM(UTC)
LithiumKid1976

LithiumKid1976

Member Original PosterPosts: 104
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hi,
even though its set under the configuration, ticket content, ticket types, the default agent never kicks in.

as in, if i change the ticket type to windows, then it should default to the agent who deals with windows
Similarly, if i wanted to change the ticket type to a network issue, then shouldn't it go to the default network agent?

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