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What do you use for remote support?

Posted: Friday, October 7, 2016 2:17:26 PM(UTC)
dledger

dledger

Member Original PosterPosts: 16
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We currently have several hundred users that work remotely. They are either in their homes or in clients homes while working. We have found Lansweepers remote control works great for computers that are in one of our facilities but not for these remote users. We are looking for more of a client type remote access solution. I see on the Forums some are using TeamViewer and some are using UltraVNC. Are there any other options? Has anyone tried both and if so what are your thoughts on which is better?
danielm
#1danielm Member Posts: 184  
posted: 10/21/2016 4:53:39 PM(UTC)
You can try windows remote assistance (built into windows) but I think it may be more usefull on a domain or something with a trust. I've not tried this without being on a domain here.
YOu can setup the "OFFER remote assistance" option on computers via a policy.
Also, technically, people can ask for remote support right in windows and it opens up a nice internface

check for "windows remote assistance" in windows 7 search. "invite someone". it works via email as well (assuming firewalls don't break anything)

you can also read my post on using it here
http://www.lansweeper.co...nattended.aspx#post28242
dledger
#2dledger Member Original PosterPosts: 16  
posted: 10/21/2016 7:23:01 PM(UTC)
We did try Windows RA and it does work fine for in-network support. It did not work for external employee's. We have since tried Dameware and that works OK for both. We are currently testing Teamviewer to see if we like that interface better than Dameware. Both TV and Dameware work, now we are just figuring out which one we like better.

For in network support we will probably use Lansweepers Remote Control. We are used to it and it handles UAC prompts fine.

I'll update this after we make our final decision, maybe it will help someone trying to do this in the future.
hoanv9
#3hoanv9 Member Posts: 9  
posted: 12/21/2016 4:50:29 AM(UTC)
I am using anydesk, try it
FW-IT-Guy
#4FW-IT-Guy Member Posts: 4  
posted: 12/30/2016 3:24:00 PM(UTC)
I use DameWare from SolarWinds. I have about 175 users and it works well. I'm able to integrate it into Lansweeper, which is awesome! For home users I use LogMeIn; This is getting kind of expensive and might be moving to a different product for home users.
http://www.dameware.com/downloads
cmiller
#5cmiller Member Posts: 2  
posted: 2/9/2017 8:52:44 PM(UTC)
We use ScreenConnect. We had bought it back when it was quite a bit cheaper than it is now and our support renewal costs on it are very low due to this. Pricing now is a lot higher. Awesome product and very well supported though.

https://www.screenconnect.com/
hysthos
#6hysthos Member Posts: 8  
posted: 10/25/2017 8:26:23 AM(UTC)
you can use the windows tools msra /offerra
afusinato
#7afusinato Member Posts: 1  
posted: 11/7/2017 6:51:43 PM(UTC)
TightVNC and have used DameWare.
tireironmike
#8tireironmike Member Posts: 2  
posted: 11/28/2017 8:28:05 PM(UTC)
I use TeamViewer for my remote users. Works great, especially when they are in a Starbucks or overseas hotel.
mkollross
#9mkollross Member Posts: 2  
posted: 11/29/2017 4:40:41 PM(UTC)
Using ScreenConnect which is now ConnectWise Control. Works great for internal as well as those external to your network.
dailon
#10dailon Member Posts: 2  
posted: 12/21/2017 11:31:33 PM(UTC)
Bomgar. It really works well.
Simona
#11Simona Member Posts: 3  
posted: 3/5/2020 3:38:50 PM(UTC)
Originally Posted by: hoanv9 Go to Quoted Post
I am using anydesk, try it

Hi, I read that as a remote control you use anydesk, can I ask how you configured it and if it works well?

thanks
bart.anstaett
#12bart.anstaett Member Posts: 3  
posted: 3/5/2020 8:13:17 PM(UTC)
We have had good luck using splashtop for our remote users.
marceman
#13marceman Member Posts: 4  
posted: 9/9/2020 5:14:10 PM(UTC)
Originally Posted by: bart.anstaett Go to Quoted Post
We have had good luck using splashtop for our remote users.


have youbeen able to make it work with Lansweeper?

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