We are looking for a basic HelpDesk software. We currently have Lansweeper and it works great for us. Any idea when or if you will offer a HelpDesk option?

Just to add the helpdesk conversation, we currently use SysAid which works pretty well and is reasonably priced. It has a lot of features and can do a lot of stuff. We still perfer to use Lansweeper for everything else, cause its a lean mean network fighting machine. ;)

My Wish List

1) The ability to Add Computers and Devices Manually form the web interface, maybe also change and lock scan settings and to be able to disable scanning or deletion of these manually added computers and devices. Mainly I would like to monitor warrenties and stuff like we currently do with our actively scanned devices, so please use the same tables for serials and service tags.

2) Monitor manually entered Support, Service, Maintanance Agreements or Contracts for hardware and software. So we can be notified when they are up for renewal and have a central place to pull costs for budgetting.

3) Monitor Public Domain Names (DNS). Maybe even check whois database daily to update the expiration date on the domain, and be able to enter Description, Cost and so on to be used for notifications, reports and budgetting.

4) Same as the Public DNS request above, but for SSL certificates. Maybe there is a way that the system can check current certs for expiration dates, and place for us to add costs. I would like to check SSL certs for HTTPS, SSH, Exchange, and any others that may use a cert. Then as the others above we could run reports, get notifications, check back for budgitary reasons.

I would really love to have the ability to see External USB drives connected and Print Drivers used on the computers in my network

does Helpdesk include in new version?

We are working on something related (better than lastbootuptime)

I believe the most important needed feature for Lansweeper is an easier method to build reports. There should be a wizard based option to generate reports quickly rather than the confusing SQL tables method used currently. Lansweeper pulls so much information but creating all these reports is so time-consuming and they never work quite as you'd expect. (For example, creating a report for all machines that do not have X software installed is much more complicated than it would seem.)

- Download and store switch and router running configuration with a comparative versioning control.
- wildcards on IP exclusion and IP range


Thanks, Great job!