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Email to close ticket

Posted: Tuesday, April 19, 2016 4:15:33 PM(UTC)
enush

enush

Member Original PosterPosts: 7
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Is there a way to send an email that says "close" and the help desk will close that ticket? When out in the field with an iPhone, it is hard to use the web interface. Being able to close a ticket over email would be helpful.
Karel DS
#1Karel DS Member Lansweeper Developer Administration Posts: 202  
posted: 4/20/2016 10:46:28 AM(UTC)
This is currently not possible via email. You could however make use of the ticket API (Configuration -> Ticket API). You can combine the EditTicket and AddNote functions to accomplish this.
wgonzalez_hope
#2wgonzalez_hope Member Posts: 4  
posted: 8/14/2020 3:54:01 PM(UTC)
Is there a possibility of close via email trigger feature being released on Lansweeper? We need it within our organization to get more accurate metrics on ticket closures since our techs spend most of there time away from there desk and it becomes a challenge for them to update/close tickets on resolve.

I'm also looking for a way to prevent users from reopening closed tickets. When they send a simple thank you reply after ticket closure it will reopen the ticket adding false metric data.
rbj_godske
#3rbj_godske Member Posts: 3  
posted: 11/19/2020 9:37:14 AM(UTC)
Hi Karel,

How to apply this ?

Best Regards
Rasmus

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