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hanslepire
Engaged Sweeper
Hello,

This is a really anoying point. In the helpdesk part, you have tabs, I mean "All tickets", "Unasigned" and etc.
Why sometimes, all of the selected sheet is resetting ?
Sometimes I got 4 times same tabs and sometimes my selected tabs are deleted to show me I think default view tabs.
I precise that in the meantime, the server does not have rebooted.

Is it a problem from Lansweeper or the browser ?

Can we setup default view tabs for helpdesk ?

Thank for help
Best regards
3 REPLIES 3
rader
Champion Sweeper III
Thank you Carla. This answered my question.

Now to finish the purchasing module I've figured out.
Carla_Aldworth
Engaged Sweeper
If you update the Ticket filters you can save these and rename the tabs. I have a customised first tab and last tab, the tab filters were updated, saved and renamed and these always open. Is that possibly what you're referring to?

stingray240cs
Engaged Sweeper
It would be nice if we could hard set these tabs. I noticed there were no replies after a month. Is this not an issue for other users? Have you given up and it is what it is? Has anyone found a fix for this?

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