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OptusIT
Engaged Sweeper II
Can we give access to all help desk tickets without making the user an Agent?
1 REPLY 1
abutter
Engaged Sweeper
Hello,

I am just starting with LANsweeper and would like to know this as well. I have a few people that I would like to give visibility to all tickets to but they are not agents, they are department managers.

Any help on this would be greatly appreciated!

Thanks,
Arno