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update ticket attributes by email / tickets anywhere

Posted: Tuesday, February 20, 2018 8:47:37 PM(UTC)
drtag8

drtag8

Member Original PosterPosts: 3
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we migrated from spiceworks a couple years ago and I really miss their "tickets anywhere" feature.

basically you could send commands via email to your helpdesk. I think this has been brought up before and I apologize if there is a feature request section I missed ... any update if adding this as a feature is a possibility?

read more from spiceworks link including example commands:
https://community.spicew...cs/working-the-help-desk



Esben.D
#1Esben.D Member Administration Posts: 1,982  
posted: 2/28/2018 6:25:50 PM(UTC)
The ability to modify tickets with specific commands in an email sent to the helpdeks is something that multiple people have requested before. I've linked your topic to the feature request to add weight to the request.
tombingeman
#2tombingeman Member Posts: 1  
posted: 2/25/2021 12:45:36 AM(UTC)
This is also something that I would like to see and have not been able to find.

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