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Help Desk with Root Cause

Posted: Wednesday, June 10, 2020 8:39:59 PM(UTC)
Chris H

Chris H

Member Original PosterPosts: 17
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I have seen this asked several times but never with a clear answer. How do we get the root cause displayed in a Help Desk report?

What I need is the built in report Helpdesk: All tickets that have been created but add a column for root cause.
Bonus points if we get add a date range for the created date to make it easier to run monthly reports.


Daniel B
#1Daniel B Member Posts: 4  
posted: 1/5/2021 5:57:53 PM(UTC)
We are new to using the Helpdesk and I would like this as well.

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