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DaveWebb
Engaged Sweeper
We have several Lansweeper agents in the helpdesk which are no longer employees. We have disabled the agent but don't want to delete them due to historic tickets they are on. Is there a way to make the agent not show up as a choice when assigning tickets, etc?
1 ACCEPTED SOLUTION
brandon_jones
Champion Sweeper III
Go to Configuration -> User Access and roles. Uncheck the check mark in the active column. The tickets that were assigned to the tech will still have their name on them, but that tech will no longer be able to have tickets assigned to them.

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2 REPLIES 2
DaveWebb
Engaged Sweeper
Thanks, I will try this.
brandon_jones
Champion Sweeper III
Go to Configuration -> User Access and roles. Uncheck the check mark in the active column. The tickets that were assigned to the tech will still have their name on them, but that tech will no longer be able to have tickets assigned to them.

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