Notification

Icon
Error

Remote screenshot error on 2008 R2 server

Posted: Monday, February 27, 2012 7:16:51 PM(UTC)
ifm

ifm

Member Posts: 113
0
Like
When I try to use Lansweeper Remote screenshot (4.0.0.89) on a Windows 2008 R2 Standard x64 server I get this error:

==============================================
Error
==============================================
(X) A device attached to the system is not functioning, check the file association of .jpg files.
==============================================

.jpg files are associated with "Photo Gallery Viewer"
Screenshot works fine on Windows 7 x64.

Any thoughts on how to fix this?
Lansweeper
#1Lansweeper Member Administration  
posted: 2/28/2012 5:30:02 PM(UTC)
Could you try associating .jpg files with some other program, Internet Explorer for instance. Right-click on a .jpg file on the server and choose Open With/Choose Default Program. Select a program and check “Always use the selected program to open this kind of file”. Then click OK.
ifm
#2ifm Member  
posted: 2/28/2012 6:04:35 PM(UTC)
Hmm, it seems like "Photo Gallery Viewer" is the default viewer on 2008 R2 server, but the application is not installed!

I set the association to Internet Explorer, and now it "works".
Thank you!
Lansweeper
#3Lansweeper Member Administration  
posted: 2/28/2012 6:06:39 PM(UTC)
ifm wrote:
Hmm, it seems like "Photo Gallery Viewer" is the default viewer on 2008 R2 server, but the application is not installed!

A few other customers have reported this issue, which seems to be specific to this particular operating system.

Active Discussions

Lansweeper deleting all imported tickets
by  drtag8   Go to last post Go to first unread
Last post: Today at 3:58:03 AM(UTC)
Lansweeper Auto Sort (By Name) In KB
by  MMLiam  
Go to last post Go to first unread
Last post: Today at 2:06:17 AM(UTC)
Lansweeper Knowledgebase: Versioning, Tagging, Metadata, Export
by  MMLiam   Go to last post Go to first unread
Last post: Today at 2:02:05 AM(UTC)
Lansweeper Unable to Scan IP Address from Different VLAN
by  fjca  
Go to last post Go to first unread
Last post: Yesterday at 10:51:01 PM(UTC)
Lansweeper Need assistance creating a report Asset-Relations
by  Chris@BCD   Go to last post Go to first unread
Last post: Yesterday at 6:34:28 PM(UTC)
Lansweeper All Assets Report
by  mmeetze  
Go to last post Go to first unread
Last post: Yesterday at 6:33:29 PM(UTC)
Lansweeper Scanning for out of date software
by  MikeMc   Go to last post Go to first unread
Last post: Yesterday at 6:15:46 PM(UTC)
Lansweeper Switch Interface Mac Changes Report
by  MikeMc  
Go to last post Go to first unread
Last post: Yesterday at 6:09:12 PM(UTC)