Notification

Icon
Error

Remote screenshot error on 2008 R2 server

Posted: Monday, February 27, 2012 7:16:51 PM(UTC)
ifm

ifm

Member Posts: 107
0
Like
When I try to use Lansweeper Remote screenshot (4.0.0.89) on a Windows 2008 R2 Standard x64 server I get this error:

==============================================
Error
==============================================
(X) A device attached to the system is not functioning, check the file association of .jpg files.
==============================================

.jpg files are associated with "Photo Gallery Viewer"
Screenshot works fine on Windows 7 x64.

Any thoughts on how to fix this?
Lansweeper
#-29Lansweeper Member Administration  
posted: 2/28/2012 5:30:02 PM(UTC)
Could you try associating .jpg files with some other program, Internet Explorer for instance. Right-click on a .jpg file on the server and choose Open With/Choose Default Program. Select a program and check “Always use the selected program to open this kind of file”. Then click OK.
ifm
#-28ifm Member  
posted: 2/28/2012 6:04:35 PM(UTC)
Hmm, it seems like "Photo Gallery Viewer" is the default viewer on 2008 R2 server, but the application is not installed!

I set the association to Internet Explorer, and now it "works".
Thank you!
Lansweeper
#-27Lansweeper Member Administration  
posted: 2/28/2012 6:06:39 PM(UTC)
ifm wrote:
Hmm, it seems like "Photo Gallery Viewer" is the default viewer on 2008 R2 server, but the application is not installed!

A few other customers have reported this issue, which seems to be specific to this particular operating system.

Top Rated

1 Lansweeper Lansweeper 5.2 (recent update)
by  MikeInLa  
Go to last post Go to first unread
Last post: 11/26/2014 9:57:29 AM(UTC)
2 Lansweeper Better Backup
by  sullivane  
Go to last post Go to first unread
Last post: Yesterday at 2:11:03 PM(UTC)
3 Lansweeper Deployment monitor
by  DaveinJP  
Go to last post Go to first unread
Last post: 3/19/2015 1:36:19 PM(UTC)
4 Lansweeper Deployment Organization
by  Niley  
Go to last post Go to first unread
Last post: 1/15/2015 3:19:39 PM(UTC)
5 Lansweeper IOS App for scannability
by  AdamBird  
Go to last post Go to first unread
Last post: 2/5/2015 12:28:19 PM(UTC)
6 Lansweeper Merge Two Assets or Update Based on Serial Number
by  Matt8  
Go to last post Go to first unread
Last post: 2/9/2015 2:33:36 PM(UTC)
7 Lansweeper Custom Deployment Retry Time
by  jlorsung  
Go to last post Go to first unread
Last post: 2/27/2015 10:40:49 AM(UTC)
8 Lansweeper VMware ESXi Host Scanning
by  sukaitsu  
Go to last post Go to first unread
Last post: 3/23/2015 5:44:08 PM(UTC)

Active Discussions

Lansweeper Report of Software for PC/Mac mixed network
by  Casey4147   Go to last post Go to first unread
Last post: Yesterday at 10:37:31 PM(UTC)
Lansweeper Running a custom vbscript?
by  greyclear  
Go to last post Go to first unread
Last post: Yesterday at 9:53:36 PM(UTC)
Lansweeper Custom URL for Web Console?
by  jstevens5591   Go to last post Go to first unread
Last post: Yesterday at 9:37:43 PM(UTC)
Lansweeper Asset Report Request
by  TheITGuy  
Go to last post Go to first unread
Last post: Yesterday at 8:43:13 PM(UTC)
Lansweeper Last time to use a program.
by  Daniel.B   Go to last post Go to first unread
Last post: Yesterday at 7:00:05 PM(UTC)
Lansweeper Report similar to the information shown on summary of an asset
by  MGNT  
Go to last post Go to first unread
Last post: Yesterday at 5:57:26 PM(UTC)
Lansweeper Asset-User relations without AD
by  dmitry   Go to last post Go to first unread
Last post: Yesterday at 3:46:35 PM(UTC)
Lansweeper Lansweeper Server Service Crashing
by  Daniel.B  
Go to last post Go to first unread
Last post: Yesterday at 3:20:18 PM(UTC)