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Can't uninstall 4.1
bburnside@rochestergauges.com
#1 Posted : Tuesday, January 31, 2012 11:57:30 PM

Rank: Premium user

Groups: Member, Premium Users
Posts: 6
Location: Dallas
Some time ago, I installed an eval version. I now need to remove it and I get this error:
File "C:\Program Files (x86)\Lansweeper\unins000.dat" does not exist.
Cannot uninstall.

How do I get past this and have a clean removal?

THX
Bob
THX
Bob
Lansweeper
#2 Posted : Wednesday, February 01, 2012 4:07:36 PM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,378
The easiest way would be to first perform a new installation, which will recreate the required uninstall files.
Then perform the uninstall afterwards.
bburnside@rochestergauges.com
#3 Posted : Thursday, February 02, 2012 12:25:52 AM

Rank: Premium user

Groups: Member, Premium Users
Posts: 6
Location: Dallas
Tried that, the setup is unable to log into my domain admin account.
THX
Bob
Lansweeper
#4 Posted : Thursday, February 02, 2012 11:26:46 AM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,378
Could you post a screenshot of the error message you are seeing. You can attach files to posts by checking "Attach files to this post" under Options.
bburnside@rochestergauges.com
#5 Posted : Thursday, February 02, 2012 6:18:22 PM

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Posts: 6
Location: Dallas
Attached is the screenshot.
THX
Bob
bburnside@rochestergauges.com
#6 Posted : Thursday, February 02, 2012 6:24:08 PM

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Groups: Member, Premium Users
Posts: 6
Location: Dallas
compressed file
File Attachment(s):
lansweepererror.rar (28kb) downloaded 6 time(s).
THX
Bob
Lansweeper
#7 Posted : Thursday, February 02, 2012 6:52:57 PM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,378
Could you provide us with the operating system of the server you're attempting to perform the installation on.
bburnside@rochestergauges.com
#8 Posted : Wednesday, February 08, 2012 8:39:29 PM

Rank: Premium user

Groups: Member, Premium Users
Posts: 6
Location: Dallas
Win 7 pro sp1 64 bit
THX
Bob
Lansweeper
#9 Posted : Friday, February 10, 2012 3:47:37 PM

Rank: Administration

Groups: Administration, Premium Users
Posts: 10,378
The error message you are seeing can only be caused by an incorrect user/password combination or a lack of administrative privileges for the account. Have you verified the account's user/password combination and privileges?
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