Error Message Cursor Operation Conflict - Lansweeper upgrade problems

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Error Message Cursor Operation Conflict

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Allisondk		#1 Posted : Monday, January 16, 2012 3:55:43 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		When I try to add data info the system through Lansweeper Configuration, I get this error: Cursor operation conflict. I get this under adding Allowed administrator configuration, Updating Operating system licensing # purchased...... and the list goes on based on inputting data into the database. What do I need to do to correct this issue?
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Lansweeper		#2 Posted : Monday, January 16, 2012 4:25:13 PM
Rank: Administration Groups: Administration, Premium Users Posts: 10,378		Is someone else accessing the configuration console at the same time as you? Please contact us at support@lansweeper.com and provide us with the following: - Screenshots of a few instances where you see this error. Make sure we can see the entire error message. - Screenshot of your web console landing page. - Screenshot of what you see when clicking the "Configuration tool" link in the top right corner of your web console landing page. Follow Lansweeper updates on Twitter
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Allisondk		#3 Posted : Monday, January 16, 2012 5:28:29 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		Here are the screen shots requested. An no one else is in the system besides myself. File Attachment(s): ScreenShots.zip (425kb) downloaded 9 time(s).
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Allisondk		#4 Posted : Monday, January 16, 2012 5:33:45 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		Strange issue, once you close configuration, the data is now showing but errors persist and do not reflect changes unless you close out of lansweeper configuration and then open again.
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Lansweeper		#5 Posted : Tuesday, January 17, 2012 10:14:15 AM
Rank: Administration Groups: Administration, Premium Users Posts: 10,378		Do you have the latest available service pack installed for SQL Server 2000? Is MDAC (Microsoft Data Access Components) installed on the machine? This is standard on more recent operating systems. Follow Lansweeper updates on Twitter
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Allisondk		#6 Posted : Tuesday, January 17, 2012 3:38:11 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		We are on the latest Service pack, see image attached. Allisondk attached the following image(s):
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Lansweeper		#7 Posted : Wednesday, January 18, 2012 10:41:40 AM
Rank: Administration Groups: Administration, Premium Users Posts: 10,378		Is MDAC (Microsoft Data Access Components) installed on the machine? (We will close the other thread you've made and continue troubleshooting in this thread, as the two problems appear to be related.) Follow Lansweeper updates on Twitter
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Allisondk		#8 Posted : Wednesday, January 18, 2012 3:09:26 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		we have MDAC 2.8 SP2
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Lansweeper		#9 Posted : Wednesday, January 18, 2012 4:59:30 PM
Rank: Administration Groups: Administration, Premium Users Posts: 10,378		Are you accessing the configuration console on the same server where your SQL Server is installed? MDAC should be installed on both servers, your database server and the server where you are accessing the configuration console. Follow Lansweeper updates on Twitter
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Allisondk		#10 Posted : Wednesday, January 18, 2012 5:21:51 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		Config and DB server are the same server, so this should not be an issue
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Lansweeper		#11 Posted : Thursday, January 19, 2012 1:24:43 PM
Rank: Administration Groups: Administration, Premium Users Posts: 10,378		We're not sure what else to advise. This is the first time this problem has been reported. Are we correct in assuming that, given where you posted this thread, you did not experience this issue in Lansweeper version 4.0? Follow Lansweeper updates on Twitter
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Allisondk		#12 Posted : Thursday, January 19, 2012 2:32:07 PM
Rank: Premium user Groups: Member, Premium Users Posts: 13 Location: Hopkinsville, KY		Correct. Okay, how can I reinstall the product to a different database on the same database server? I am thinking of uninstalling the product fully, but keeping the old database for historical purposes, then reinstall. What is the cleanest method I can do this. I am thinking if I do this, the old DB would be taken out of the issue, and could be the main problem, considering you get the error when updating the data.
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Lansweeper		#13 Posted : Friday, January 20, 2012 1:07:55 PM
Rank: Administration Groups: Administration, Premium Users Posts: 10,378		Allisondk wrote: I am thinking of uninstalling the product fully, but keeping the old database for historical purposes, then reinstall. What is the cleanest method I can do this. Do the following: - Stop your SQL Server or detach the lansweeperdb database. - Copy the Lansweeper database files to a backup location. The database files are called lansweeperdb.mdf and lansweeperdb_log.LDF. - Perform a new Lansweeper installation. You can uninstall and reinstall or just run the Lansweeper installer and choose New Installation. We suspect the issue you are experiencing is caused by SQL Server 2000, though we have been unable to reproduce it with our in-house installations. Follow Lansweeper updates on Twitter
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