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uninstaller software
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Henrique Cordeiro
#1 Posted : Tuesday, September 28, 2010 4:27:17 PM

Rank: Premium user

Groups: Premium Users, Member
Posts: 7
Location: Rio de Janeiro
I'm not able to use the uninstaller software. When I click the Connect button the following message appears:
"General error on remote WMI service. Unspecified error, ClassID: (C2FEEEAC-CFCD-8B05-11D1-00600806DIB6)"

This happens with every machine that I try to connect the software uninstaller.
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Lansweeper
#2 Posted : Tuesday, September 28, 2010 6:46:15 PM

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Posts: 10,370
Hi, which is the version of the uninstaller?
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Henrique Cordeiro
#3 Posted : Tuesday, September 28, 2010 6:58:34 PM

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Posts: 7
Location: Rio de Janeiro
1.0.0.23
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Lansweeper
#4 Posted : Wednesday, September 29, 2010 8:27:37 AM

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Posts: 10,370
This isn't a known problem, could you test if it works from a different computer source, so we can rule that out.
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Henrique Cordeiro
#5 Posted : Wednesday, September 29, 2010 10:16:27 PM

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Posts: 7
Location: Rio de Janeiro
I ran the server, logged in with an administrative account and it worked.
When I run the uninstaller software must be logged in with an administrative account?
Where do I determine the account that runs the software desinstaldor?
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Lansweeper
#6 Posted : Thursday, September 30, 2010 9:23:54 AM

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Posts: 10,370
You need an administrative account, normally you will get an "access denied" if you are no admin.
You can start the remote uninstaller with the runas command.
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Henrique Cordeiro
#7 Posted : Friday, October 01, 2010 8:46:16 PM

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Posts: 7
Location: Rio de Janeiro
Thanks!
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