Notification

Icon
Error

2008 R2 Lansweeper Service

Posted: Wednesday, February 17, 2010 6:53:36 PM(UTC)
davis226

davis226

Member Premium Users Posts: 25
0
Does 4.0 now support 2008 R2 to run the scanning service?? I ran the install and everything worked fine up until the installer tried to starting the service and failed. I was able to launch the services control panel and start the service manually. Everything seemed OK until I started receiving MMC errors "MMC could not create the snap-in. The snap-in might not have been installed correctly" when trying to launch various consoles. So I rebooted the server and now I am receiving an error trying to login "The remote procedure call failed and did not execute.".....then the server just hangs for a few minutes and reboots......

I am going to try and do an uninstall from safe mode to see if that helps.....
davis226
#-29davis226 Member Premium Users  
posted: 2/17/2010 7:15:49 PM(UTC)
Safe mode uninstall of Lansweeper 4.0 and a reboot allowed the server to resume normal operation.....
Lansweeper
#-28Lansweeper Member Premium Users Administration  
posted: 2/17/2010 7:53:45 PM(UTC)
davis226 wrote:
Does 4.0 now support 2008 R2 to run the scanning service?? I ran the install and everything worked fine up until the installer tried to starting the service and failed. I was able to launch the services control panel and start the service manually. Everything seemed OK until I started receiving MMC errors "MMC could not create the snap-in. The snap-in might not have been installed correctly" when trying to launch various consoles. So I rebooted the server and now I am receiving an error trying to login "The remote procedure call failed and did not execute.".....then the server just hangs for a few minutes and reboots......

I am going to try and do an uninstall from safe mode to see if that helps.....

2008 R2 is supported.
Do you have any errorlog or eventviewer entries?
davis226
#-27davis226 Member Premium Users  
posted: 2/18/2010 12:02:06 AM(UTC)
Well I did a reinstall......and this time it finished and started the service. Everything was running fine until I rebooted and logged back in.......it went back to the same errors I listed in my inital post. Anytime I open any mmc console (event viewer /server manager / etc.) I get this error:

"MMC could not create the snap-in. The snap-in might not have been installed correctly"
"Name: Event Viewer"
"CLSID: FX:{bo5566ad-fe9c-4363-be05-7a4cbb7cb510}" <-varies

After an RPC error, the server basically becomes unresponsive and I have to power it off. This is an ESX 4.0 Virtual Server running 2008 R2 and WSUS 3.0 is installed on the box as well. My inetpub directory is located on d: (not the system drive)

So I have uninstalled again.....which allows normal operation. Now that I can get back into event viewer, these messages have been logged about a minute after the Lansweeper service start:

App log:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004f2f1
Faulting process id: 0x290
Faulting application start time: 0x01cab00ee7fbfd84
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 460711e8-1c02-11df-a975-005056924a00

Sys log:
The RPC Endpoint Mapper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
Lansweeper
#-26Lansweeper Member Premium Users Administration  
posted: 2/18/2010 9:49:09 AM(UTC)
Is there any other third party software installed on the server? (we had this problem before caused by a third party dll)
Do the errors also appear when the service is not running but installed?
Did you use IIS or the build in webserver?
Do you have the same error with IP scanning on/off?
davis226
#-25davis226 Member Premium Users  
posted: 2/22/2010 11:21:48 PM(UTC)
1. The server runs Microsoft's WSUS 3.0 SP2 as it's main app -- that's the only thing installed...(It does have McAfee's EPO Agent as well....but I am not running the AV client yet.)
2. Not 100% sure......but I do believe the error was occuring even with the service stopped.
3. I used IIS on a different port.....since WSUS was using the default website (port 80).
4. The second time I installed, I did not enable IP scanning and I still had the issues.

I am going to rebuild the server and try again. I will update you as soon as I'm finished.
its-sysmgt
#-24its-sysmgt Member Premium Users  
posted: 2/22/2010 11:51:07 PM(UTC)
I am running the same set up. SQL 2008 Standard, 2008 R2 virtual on VMWare Vsphere 4.0, but I am not running WSUS. I have not had any problems. MMC has no problems.
davis226
#-23davis226 Member Premium Users  
posted: 2/23/2010 4:05:10 PM(UTC)
Its-sysmgt thanks for the reply. Is your SQL 2008 db external to the Lansweeper Server, and are you using IIS or Lansweepers built in web server?
davis226
#-22davis226 Member Premium Users  
posted: 2/23/2010 6:54:44 PM(UTC)
Ok....so I created a new 2008 R2 virtual server (esx 4). I installed all windows updates/patches. I then installed IIS (with the options I need for WSUS 3.0 SP2). I then installed Lansweeper 4.0 using a remote SQL 2008 db and using IIS on port 8100.....install went fine, website came up, machines began registering with lansweeper.
Rebooted the server, everthing still worked. WSUS has not been installed yet.

Next I added the application server role on 2008......selecting .Net Framework 3.5.1, Web Server IIS Support, Com+ Network Access, and TCP Port Sharing. After installing those items, everything worked for about a minute and then I started to receive the MMC/RPC errors......

So.....I removed Lansweeper while in safe mode. Rebooted and removed the application server role items. Rebooted and reinstalled Lansweeper again and it works fine. I go back and add the application server role and just select .Net Framework 3.5.1 item and it crashes again.......

Can anyone else confirm this behavior?


davis226
#-21davis226 Member Premium Users  
posted: 2/26/2010 5:31:39 PM(UTC)
Lansweeper.....can you confirm that adding those Application Server roles mentioned in my previous post in 2008 R2 breaks the OS when Lansweeper 4.0 is installed?
Lansweeper
#-20Lansweeper Member Premium Users Administration  
posted: 2/26/2010 5:39:32 PM(UTC)
davis226 wrote:
Lansweeper.....can you confirm that adding those Application Server roles mentioned in my previous post in 2008 R2 breaks the OS when Lansweeper 4.0 is installed?

So far we haven't been able to reproduce this (tested on an esx virtual server)
Lansweeper
#-19Lansweeper Member Premium Users Administration  
posted: 3/3/2010 10:03:24 AM(UTC)
Tried reproducing now on a physical win2008R2 machine, but it keeps working.
Could you post screenshots of all the roles and options you selected.
Was WUS installed in your latest test?

Could you try setting the website to a lower port (81,82)
googoo
#-18googoo Premium Users  
posted: 3/5/2010 11:20:39 PM(UTC)
Could this be an issue beyond LS 4.0? I'm using a similar environment, butworking with LS 3.52. I had no problems starting the service {once i correctly configured the service with right password :)}, but have experienced what sounds like the exact same issues as davis226:

"Everything seemed OK until I started receiving MMC errors "MMC could not create the snap-in. The snap-in might not have been installed correctly" when trying to launch various consoles. So I rebooted the server and now I am receiving an error trying to login "The remote procedure call failed and did not execute.".....then the server just hangs for a few minutes and reboots......"

My server failed to reboot correctly multiple times via Windows---I had to shut it down manually via the VI console. After installing Symantec Endpoint Protection Manager, it finally got to the point where i could no longer log onto the server at all except in safe mode.
Lansweeper
#-17Lansweeper Member Premium Users Administration  
posted: 3/6/2010 11:23:07 AM(UTC)
@googoo : do you mean that you had this problem on a server where Lansweeper was not installed?

If yes it could be a vmware esx related problem.
googoo
#-16googoo Premium Users  
posted: 3/8/2010 3:14:08 PM(UTC)
this was a newly built server and LS was the first application installed. I didn't notice any issues until after the LS installation. after installing LS but before installing anything else, there were several instances of unresponsiveness and MMC errors (same errors that davvis226 mentioned) that a reboot seemed to fix. it wasn't until after installing SEPM that the server stopped rebooting correctly.
davis226
#-15davis226 Member Premium Users  
posted: 3/8/2010 10:55:40 PM(UTC)
Ok....to test I used a physical server instead of VMWare this time. I installed 2008 R2, installed all current updates, and then installed the IIS web server role. I did not selected any specific options for IIS, I just let windows pick the default requirements.

I then installed the newest LS Beta (using ext sql, using IIS for wepage on port 80......The install appeared to work Ok, but the webpage would not launch afterwards. I tried to open the services.cpl but got the MMC error. Upon reboot, got the RPC errors.

I have not tried to configure WSUS at all the box.......
Lansweeper
#-14Lansweeper Member Premium Users Administration  
posted: 3/8/2010 10:58:38 PM(UTC)
davis226 wrote:
Ok....to test I used a physical server instead of VMWare this time. I installed 2008 R2, installed all current updates, and then installed the IIS web server role. I did not selected any specific options for IIS, I just let windows pick the default requirements.

I then installed the newest LS Beta (using ext sql, using IIS for wepage on port 80......The install appeared to work Ok, but the webpage would not launch afterwards. I tried to open the services.cpl but got the MMC error. Upon reboot, got the RPC errors.

I have not tried to configure WSUS at all the box.......

Is there a way we could remote control the machine?
mail us at lansweeper@hemoco.com
googoo
#-13googoo Premium Users  
posted: 3/8/2010 11:06:34 PM(UTC)
we also rebuilt our server (still virtual) and installed only windows defaults for IIS. again, we are using LS ver3.52, not the beta. I guess I should start a new thread out from the BETA, but since errors are so similar....

Our LS install "failed" with this error:

(from http://www.lansweeper.co..._Install-Error-Help.aspx)

---
Operation Failed with 0x8007000B
An attempt was made to load a program with an incorrect format.

This error occurs during:

Running Postinstall tasks...
Configuring IIS x64 to allow win32 apps...

Running latest Lansweeper d/l. Box is MS Server 2008 R2 x64 with IIS 7.
---

I uninstalled and then went back and added ASP.net, then reinstalled--no errors this time. Everything looked great for about 30 minutes, then server became unresponsive and rebooted on its own. RPC failures in event log, but was able to logon and uninstall lansweeper. I didn't check particular mmc consoles (such as 'services'), but i could run mmc.exe without issue.
Lansweeper
#-12Lansweeper Member Premium Users Administration  
posted: 3/8/2010 11:27:59 PM(UTC)
Anything in the lansweeper errorlog.txt or in the eventviewer about lansweeperservice.exe

We had a "possibly" similar problem : http://www.lansweeper.co...stops-unexpectantly.aspx

Which was solved in the latest update (not in the current download)
googoo
#-11googoo Premium Users  
posted: 3/8/2010 11:36:45 PM(UTC)
Our server shows nothing in eventvwr regarding LS, other than the service starting. Sorry, when we uninstalled LS, the error log went with it...
Lansweeper
#-10Lansweeper Member Premium Users Administration  
posted: 6/1/2010 9:50:46 AM(UTC)
The problem can be fixed by applying these patches:

Error message on a blue screen on a computer that is running Windows 7 or Windows Server 2008 R2: "STOP: 0x0000000A"
http://support.microsoft.com/kb/979444

A memory leak issue occurs in the Windows Management Instrumentation service on a computer that is running Windows Server 2008 R2 or Windows 7
http://support.microsoft.com/kb/977357/en-us

The "Win32_Service" WMI class leaks memory in Windows Server 2008 R2 and in Windows 7
http://support.microsoft.com/kb/981314/en-us

After you enable large pages for a process in Windows 7 or in Windows Server 2008 R2, the process stops responding intermittently
http://support.microsoft.com/kb/975992
googoo
#-9googoo Premium Users  
posted: 6/4/2010 9:27:33 PM(UTC)
We installed the above 4 patches on our virtual Win2k8 R2 server, then installed the Lansweeper service/website (we are using the same server that was having the issues earlier in this topic). So far, everything appears to be working normally--no MMC issues or errors of any kind.
davis226
#-8davis226 Member Premium Users  
posted: 6/4/2010 11:02:20 PM(UTC)
After installing the patches, I still have the same problem. I will try a fresh install of the OS and try again.....
googoo
#-7googoo Premium Users  
posted: 6/10/2010 9:10:33 PM(UTC)
Still may not be addressed for us either. LS ran for about a week with no known issues, but server became unresponsive today. Nothing unusual in the lansweeper error log, but in Windows system log, the RPC endpoint mapper service terminated unexpectedly. Of course, this was immediately followed by another event stating the RPC service also terminated. These are similar to issues mentioned earlier in this post. Upon reboot, things appear to be working again.
googoo
#-6googoo Premium Users  
posted: 6/10/2010 10:14:02 PM(UTC)
upon further investigation....LS moved to virtual server on 6/4 (Friday afternoon). Server automatically rebooted (because of RPC failure) once each on 6/7, 6/8, 6/9 and now multiple times today. Due to the time of day and how quickly the vm reboots, we didn't notice the outages on 6/7-6/9. LS moved back to physical Win2K3 server.
davis226
#-5davis226 Member Premium Users  
posted: 6/14/2010 3:02:07 PM(UTC)
Geert....I installed 2008 R2 on a brand new physical server and added those hotfixes you indicated. Lansweeper ran for about 1 hour 10 minutes and then the server crashed with the same RPC errors.
Lansweeper
#-4Lansweeper Member Premium Users Administration  
posted: 6/14/2010 3:38:21 PM(UTC)
Take a look at this one:

http://support.microsoft.com/kb/982293/en-us (10 June)

Windows 2008 R2 clearly has a lot of unfixed WMI bugs.
jasonbrink
#-3jasonbrink Member Premium Users  
posted: 6/22/2010 10:41:45 PM(UTC)
I installed the 10 June hotfix as well as the previous posted hotfixes, and I'm still having major issues with my lansweeper server.

Windows 2008 Standard R2 (physical server)
SQL 2008 R2
IIS 7
Latest lansweeper

The server keeps rebooting, a few times a day, usually triggered when going to the lansweeper website.

I uninstalled lansweeper, and then tried the built-in website, and it's still rebooting a few times a day.

I'm about to go back to Windows 2003 R2 unless someone has any ideas...
davis226
#-2davis226 Member Premium Users  
posted: 6/24/2010 9:43:10 PM(UTC)
The June 10th update failed to resolve the issue for me as well....
Lansweeper
#-1Lansweeper Member Premium Users Administration  
posted: 9/14/2011 11:54:56 AM(UTC)
This patch solves the problem: http://support.microsoft.com/kb/2401588

Top Rated

1 Lansweeper Post here about your lansweeper setup.
by  Lansweeper  
Go to last post Go to first unread
Last post: 6/13/2014 1:18:56 AM(UTC)
2 Lansweeper Add Report Column showing Office version
by  Jono  
Go to last post Go to first unread
Last post: Yesterday at 11:34:01 PM(UTC)
3 Lansweeper List of Devices matching list of MAC addresses
by  atkinsjd  
Go to last post Go to first unread
Last post: 9/10/2013 11:36:51 PM(UTC)
4 Lansweeper Looking for customers in the US using LanSweeper
by  WbstDev  
Go to last post Go to first unread
Last post: 12/4/2013 10:30:34 PM(UTC)
5 Lansweeper Seperate logins
by  akosters  
Go to last post Go to first unread
Last post: 1/10/2014 6:20:40 AM(UTC)
6 Lansweeper 5.1 Lansweeper Error- Adding New Assets
by  Mlacombe  
Go to last post Go to first unread
Last post: 1/13/2014 5:41:35 PM(UTC)
7 Lansweeper Scanning Credentials - Webserver Error
by  ccdesktop  
Go to last post Go to first unread
Last post: 1/20/2014 5:16:37 PM(UTC)
8 Lansweeper Number of CPU cores and one result per server
by  jaekob  
Go to last post Go to first unread
Last post: 10/20/2014 3:31:46 PM(UTC)

Active Discussions

Lansweeper Which account is being used to scan
by  FixitDave   Go to last post Go to first unread
Last post: Today at 5:41:36 PM(UTC)
Lansweeper Antivirus Report For systems
by  Susan.A  
Go to last post Go to first unread
Last post: Today at 3:33:45 PM(UTC)
Lansweeper Software: ALL SQL Server Editions Report
by  Daniel.B   Go to last post Go to first unread
Last post: Today at 3:14:38 PM(UTC)
Lansweeper Localization
by  Susan.A  
Go to last post Go to first unread
Last post: Today at 3:07:38 PM(UTC)
Lansweeper Report showing device types by group
by  Susan.A   Go to last post Go to first unread
Last post: Today at 2:44:12 PM(UTC)
Lansweeper Inventory of non network devices
by  pskup  
Go to last post Go to first unread
Last post: Today at 2:00:02 PM(UTC)
Lansweeper suppress custom action error
by  Susan.A  
Go to last post Go to first unread
Last post: Today at 12:00:59 PM(UTC)