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RPC Error shutting down server
KHabershon
#1 Posted : Tuesday, May 04, 2010 3:36:09 PM

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I'm getting RPC Endpoint Mapper service errors which are causing the server to restart the service which since recovery is set to restart the system immediately causes the server to reboot. This ONLY happens when the Lansweeper Service is running.
File Attachment(s):
Errorlog.txt (84kb) downloaded 41 time(s).
KHabershon
#2 Posted : Tuesday, May 04, 2010 7:12:51 PM

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Log Name: System
Source: Service Control Manager
Date: 5/4/2010 11:49:04 AM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.


Log Name: System
Source: Service Control Manager
Date: 5/4/2010 11:49:04 AM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

Log Name: System
Source: USER32
Date: 5/4/2010 11:49:04 AM
Event ID: 1074
Task Category: None
Level: Information
Keywords: Classic
User: SYSTEM
Computer: CNTPAAP27.corp.local
Description:
The process C:\Windows\system32\services.exe (CNTPAAP27) has initiated the restart of computer CNTPAAP27 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x30006
Shutdown Type: restart
Comment: Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly
Lansweeper
#3 Posted : Tuesday, May 04, 2010 7:48:58 PM

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Could you post a list of any third party software installed on this machine please.

How many computers are affected by this problem?
KHabershon
#4 Posted : Tuesday, May 04, 2010 8:03:03 PM

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Lansweeper wrote:
Could you post a list of any third party software installed on this machine please.

How many computers are affected by this problem?



We only have 1 single scanning server.

System Configuration.
OS: Windows 2008 R2 Enterprise x64
SQL: SQL 2008 Standard SP1 (Full version not express)

Microsoft SQL Server Compact 3.5 SP1
Microsoft SQL Server 2008 Browser
Microsoft Visual Studio Tools for Applications 2.0 - ENU
Microsoft Silverlight
Microsoft SQL Server Compact 3.5 SP1 Query Tools English
Microsoft SQL Server 2008 Policies
Lansweeper 4.0
VMware Tools
SQL Server System CLR Types
Microsoft SQL Server 2008 Native Client
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server VSS Writer 10.1.2531.0
Microsoft SQL Server 2008 (64-bit)
KHabershon
#5 Posted : Wednesday, May 05, 2010 2:25:58 AM

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Looks like everything is working after a DB backup moved the file off the server and deleted the VM and recreated the VM.

Scans: 2515
Started: 5/4/2010 6:11:48 PM
Polled: 5/4/2010 8:22:25 PM


By now it would have rebooted, scans usually only lasted approximately an hour then rebooted.
KHabershon
#6 Posted : Wednesday, May 05, 2010 3:11:42 AM

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I do have a separate issue though. The date on the Last seen is incorrect. I've attached a screenshot for review. The clock in the lower right shows the right time along with the "polled" time/date shown in the console, however, the last seen is almost 1.5 hours behind.

And just now as a matter of fact, the Lansweeperservice stopped.


Log Name: System
Source: Service Control Manager
Date: 5/4/2010 8:56:26 PM
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
The Lansweeper Server service terminated unexpectedly. It has done this 1 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-05-05T00:56:26.996653700Z" />
<EventRecordID>8081</EventRecordID>
<Correlation />
<Execution ProcessID="472" ThreadID="2032" />
<Channel>System</Channel>
<Computer>CNTPAAP27.corp.local</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Lansweeper Server</Data>
<Data Name="param2">1</Data>
</EventData>
</Event>
KHabershon attached the following image(s):
Image1.jpg
Lansweeper
#7 Posted : Wednesday, May 05, 2010 1:37:23 PM

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Are you sure that scans occurred in the last 2 hours?
KHabershon
#8 Posted : Wednesday, May 05, 2010 3:20:50 PM

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Per the Queue it was, and by that I mean http://<server>:9524 showed they were all being scanned.

And we're back it shutting down again with RPC errors as stated before. Something isn't right.

Let me know what you need to troubleshoot.
KHabershon
#9 Posted : Wednesday, May 05, 2010 3:24:17 PM

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Interestingly, this is the same issue.

http://www.lansweeper.co...Lansweeper-Service.aspx

Log Name: Application
Source: Application Error
Date: 5/5/2010 8:53:56 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004f2f1
Faulting process id: 0x294
Faulting application start time: 0x01caec4ad1bd5824
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4369a9f5-5845-11df-b132-005056ba01b1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-05T12:53:56.000000000Z" />
<EventRecordID>1900</EventRecordID>
<Channel>Application</Channel>
<Computer>CNTPAAP27.corp.local</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc3c1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5be02b</Data>
<Data>c0000005</Data>
<Data>000000000004f2f1</Data>
<Data>294</Data>
<Data>01caec4ad1bd5824</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>4369a9f5-5845-11df-b132-005056ba01b1</Data>
</EventData>
</Event>
Lansweeper
#10 Posted : Wednesday, May 05, 2010 3:29:36 PM

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Posts: 13,406
Could you post the errorlog.txt file from the last time the problem occurred.

Do you also have the svchost.exe craching like in the other post?
Lansweeper
#11 Posted : Wednesday, May 05, 2010 3:35:14 PM

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Posts: 13,406
KHabershon
#12 Posted : Wednesday, May 05, 2010 3:41:24 PM

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Posts: 53
Hmm ok .. Server is rebooting now after hotfix install. I will report back findings
KHabershon
#13 Posted : Wednesday, May 05, 2010 11:08:48 PM

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Negative, did not fix. See attached error log and the event logs below: **Edit** I emailed the log to you. I cannot attach since the file is too big.

**2nd Edit**
I attached also a copy of the Install.log file .. Renamed to *.txt since log is restricted.

Log Name: Application
Source: Application Error
Date: 5/5/2010 1:55:57 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004f2f1
Faulting process id: 0x298
Faulting application start time: 0x01caec58a2ee42a2
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 74d6e9a8-586f-11df-a7cf-005056ba01b1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-05T17:55:57.000000000Z" />
<EventRecordID>2040</EventRecordID>
<Channel>Application</Channel>
<Computer>CNTPAAP27.corp.local</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc3c1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5be02b</Data>
<Data>c0000005</Data>
<Data>000000000004f2f1</Data>
<Data>298</Data>
<Data>01caec58a2ee42a2</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>74d6e9a8-586f-11df-a7cf-005056ba01b1</Data>
</EventData>
</Event>

Log Name: System
Source: USER32
Date: 5/5/2010 1:56:01 PM
Event ID: 1074
Task Category: None
Level: Information
Keywords: Classic
User: SYSTEM
Computer: CNTPAAP27.corp.local
Description:
The process C:\Windows\system32\services.exe (CNTPAAP27) has initiated the restart of computer CNTPAAP27 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x30006
Shutdown Type: restart
Comment: Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="USER32" />
<EventID Qualifiers="32768">1074</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-05T17:56:01.000000000Z" />
<EventRecordID>18719</EventRecordID>
<Channel>System</Channel>
<Computer>CNTPAAP27.corp.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>C:\Windows\system32\services.exe (CNTPAAP27)</Data>
<Data>CNTPAAP27</Data>
<Data>No title for this reason could be found</Data>
<Data>0x30006</Data>
<Data>restart</Data>
<Data>Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly</Data>
<Data>NT AUTHORITY\SYSTEM</Data>
<Binary>06000300000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Service Control Manager
Date: 5/5/2010 1:56:00 PM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
The RPC Endpoint Mapper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7031</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-05-05T17:56:00.952167900Z" />
<EventRecordID>18720</EventRecordID>
<Correlation />
<Execution ProcessID="464" ThreadID="2376" />
<Channel>System</Channel>
<Computer>CNTPAAP27.corp.local</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">RPC Endpoint Mapper</Data>
<Data Name="param2">1</Data>
<Data Name="param3">120000</Data>
<Data Name="param4">1</Data>
<Data Name="param5">Restart the service</Data>
</EventData>
</Event>

Log Name: System
Source: Service Control Manager
Date: 5/5/2010 1:56:00 PM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CNTPAAP27.corp.local
Description:
The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7031</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-05-05T17:56:00.952167900Z" />
<EventRecordID>18721</EventRecordID>
<Correlation />
<Execution ProcessID="464" ThreadID="2376" />
<Channel>System</Channel>
<Computer>CNTPAAP27.corp.local</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Remote Procedure Call (RPC)</Data>
<Data Name="param2">1</Data>
<Data Name="param3">60000</Data>
<Data Name="param4">2</Data>
<Data Name="param5">Reboot the machine</Data>
</EventData>
</Event>
File Attachment(s):
Install - Copy.txt (287kb) downloaded 17 time(s).
Lansweeper
#14 Posted : Tuesday, January 31, 2012 9:18:59 AM

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Groups: Administration, Premium Users
Posts: 13,406
Please make sure service pack 1 for windows 2008 R2 is installed. (if you have windows 2008 R2)

Apply patch: http://support.microsoft.com/kb/2401588 on the scanning server.
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