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memxit
Engaged Sweeper III
since ‎03-15-2012
‎07-11-2022

User Statistics

  • 13 Posts
  • 0 Solutions
  • 0 Kudos given
  • 4 Kudos received

User Activity

CC User not receiving any e-mail notifications

06-01-2016
I've tested adding a CC User to tickets, however they never seem to receive any e-mail updates no matter how verbose I tweak e-mail settings to test it.

Flag ticket as a 'News' Item

05-27-2016
Are there some steps or a way to accomplish this?We'd like a ticket to be 'public' -- All users can view itAnd a news item that links to that ticket that all users can click and view the latest public notes.This would be for high priority issues that...

Make tickets viewable to multiple users based on a filter

05-27-2016
We have office staff organized by their location in Active Directory OUs (They also have the AD field 'PhysicalDeliveryOffice' set to indicate their location).It would be ideal if all users within a location could view all and even update tickets tha...

E-Mail address not auto-associating to user when user accesses help desk

05-27-2016
Situation A (Not ideal at all):- A user who has never submitted a ticket or accessed the help desk web page submits their very first ticket via e-mail- That user then visits the help desk web site - The web site pops up a dialog asking for the users...

E-Mail Reports as HTML instead of attachment

05-13-2014
Please tell me there's a way to e-mail report contents as an HTML e-mail... The attachments are basically useless for us on mobile devices and seeing what's being reported at a glance.If this isn't possible currently, can it be added in future releas...