ARMC
Engaged Sweeper II
since ‎11-08-2012
‎07-11-2022

User Statistics

  • 6 Posts
  • 0 Solutions
  • 1 Kudos given
  • 4 Kudos received

User Activity

Due to the current limitations of the helpdesk system it is not possible to enable tickets to be auto assigned via round robin/etc.. if you have multiple shifts of technicians.My organization has a 24/7 helpdesk which means we run 3 shifts of technic...
For our helpdesk to utilize the internal knowledgebase it would be very useful to somehow limit the search to a category.Currently when you search the knowledgebase the results return from all categories as long as the keyword matches. The problem is...
The default view of the text field for both users and agents allows for formatting options that utilize tags (i.e. <div>, <span>, etc..) However, when trying to utilize any of the formatting options including just returning to a new line, the message...
Hello,When we add the "IP Locations Overview" widget to our dashboard, the IP locations do not come up in any percievable sort order.Let me explain in an example...What it should look like:Name Count=========================100 - VLan ...
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