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Community FAQ
jkot
Engaged Sweeper III
since ‎02-17-2017
‎07-11-2022

User Statistics

  • 18 Posts
  • 1 Solutions
  • 8 Kudos given
  • 2 Kudos received

User Activity

Helpdesk Notes stored in SQL Tables for search and reporting

07-10-2017
Helpdesk Notes stored in SQL Tables for search and reporting.Need better ways to search and report on the content of the ticket notes. If the text of the notes was actually in a table instead of files on the server, this would help.

One user - Many Email Accounts

03-02-2017
How do we accosciate many emails to one user? Some users have multiple email accounts. When they place tickets, only one is linked to their AD related Lansweeper user account. How can we fix this?

lansweeper.com is really slow

03-02-2017
Why is there so much lag on your site? Not having trouble anywhere else. Ping<1 msDownload88.00 MbpsUpload75.02 Mbps

Email not creating tickets (was working) (gmail)

02-24-2017
/configuration/HelpdeskEmail/Email not creating tickets. The gmail account that was being used for this is no longer removing the messages from the gmail account either. This was working. Users would send email to support address, email would then cr...

Helpdesk - SQL - Ticket log data

02-17-2017
Helpdesk - How to view Ticket log data by SQL script.It seems ticket tables reference log files in the following directory:C:\Program Files (x86)\Lansweeper\Website\helpdesk\files\If this is accurate:Why isn't this stored in SQL tables so that we can...
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