Hi,I am trying to produce a report on the following criteria,Users Fist NameUsers Last nameUsers managers nameNumber of tickets logged of a certain type (replacement laptop)Ideally i would like the below output if thats doable?First Name Last Name...

Hi,Does anyone know how i would get a report containing the following criteria;Username (AD)Users managers name (AD)Ticket Type (i.e. replacement laptop / phone)Ticket IDThanks,Dave

Anyone know when a working SLA on-hold function is coming?

Is there anyway to stop the SLA timer? i.e. an on hold state. All other helpdesk systems I have worked with have a way to stop the SLA timer when waiting for a response from the user - pending 3rd party and awaiting reply do not seem to stop the SLA ...