ptondele
Engaged Sweeper II
since ‎06-01-2016
‎07-11-2022

User Statistics

  • 6 Posts
  • 0 Solutions
  • 1 Kudos given
  • 4 Kudos received

User Activity

Hi,It would be great if we had the option to define how the SLA count is calculating based on a ticket status.For example: A ticket in status 'awaiting response' is not ment to count down the SLA timing as this is an action depending on the user itse...
users who log their ticket trough the webportal do have the default source set to websitefor the agents, when they log a ticket, website is set to default source while this preferable should be set to telefone. can this be set somewhere?
Hi there,is there a way to change the subject after a ticket has been created?
is there a possibility to define default filters, preferable that can be assigned to default web users, different type of profiles
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