Hi,It would be great if we had the option to define how the SLA count is calculating based on a ticket status.For example: A ticket in status 'awaiting response' is not ment to count down the SLA timing as this is an action depending on the user itse...
users who log their ticket trough the webportal do have the default source set to websitefor the agents, when they log a ticket, website is set to default source while this preferable should be set to telefone. can this be set somewhere?
made.suardana@comohotels.com wrote:hi all,I am using Lanssweeper. recently I was having an internal audit and one particular point they highlighted is "Lansweeper to be updated to using https".Can I know this actually means?Thank youthis is a securit...