About ChrisAllen5030

ChrisAllen5030 · 04-29-2016

HelloWe are just getting the helpdesk module setup in our company and we are hoping to modify or create new "Reply Type" options in the E-mail templates.Currently the Agent Update and User Update options go to both agent and user. We want the agent u...

ChrisAllen5030 · 05-05-2016

We didn't set this option as it isn't what we are asking for. I sent in a request to support and the response is that modifying the email notification options are not available at this time. Sadly this means we won't be using the helpdesk module due ...

ChrisAllen5030 · 05-03-2016

Thank you for that information, however as RKacz pointed out, this still means the user will get notifications on user and agent updates. Another concern would be if we disable this option does it mean that the users will not get a notification on ag...

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