Gonzalo
Engaged Sweeper
since ‎04-28-2016
‎07-11-2022

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We need to edit this feature, that we can create our own template:Example:Send ticket update for user and all team.Thanks
When a ticket is created by email, the account how dispach the ticket is lock in the ticket.This causes when emailed the actual user will also send this user causing a loop of mails.Can anyone help me with this.Thanks.