Hi all - I'm setting up my helpdesk. I have email working and had success if a user initiates the ticket via email...butif a user calls or IM's me with an issue and I enter the ticket manually - including them as the user they do not receive emails...

I am just starting with LanSweeper. I love the fact that Dynamic groups exist - but when you look at the individual asset - it does not indicate what group(s) it's a member of other than the default or any static group you've made it a member of. I...