RKacz
Engaged Sweeper II
since ‎04-26-2016
‎07-11-2022

User Statistics

  • 9 Posts
  • 1 Solutions
  • 6 Kudos given
  • 9 Kudos received

User Activity

In the Actions menu if I select the Change action I can easily change the State of the ticket directly from the drop down menu.If I want to change something else, such as Priority or Type, a pop-up occurs and then I have to change the item in the pop...
Trying to run a test of importing tickets via CSV. I get a message saying the email is already assigned to a helpdesk user. I am guessing that the import is trying to create new users based on the UserEmail column and not use existing users? Any w...
Just wondering if there was any way to pull in custom fields as tags to be included with helpdesk email messages (via templates).Use case: I have a field called 'Resolution' that is required by the agent to close a ticket. I'd like to add that Reso...