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Engaged Sweeper II
since ‎12-16-2015
‎07-11-2022

User Statistics

  • 11 Posts
  • 0 Solutions
  • 5 Kudos given
  • 2 Kudos received

User Activity

Agent notification on own created ticket

08-24-2017
Hi all,I was wondering something.If an agent creates a ticket (user don't mail de helpdek mailbox but directly to an agent), how can we send a ticket-creation-notification to that agent? If a user mails directly to the helpdesk mailbox, he gets this ...

Closed tickets - in progress

05-31-2017
Dear all,When I close a ticket, this ticket is set after a couple of minutes to "in progress". So we do get the "closed" notification and then suddenly that ticket is set back to "in progress".I also see that the "closed notification" is send to the...

Suppliers

03-21-2017
Dear all,Is there a way to create "suppliers" and add all info about that suppliers? Something like:DELL:Account managerPhoneEmailPro support nrand so on ...

Asset type -> Sim-Card

04-13-2016
Hi all,I'm rather noob here so keep it in mind When I create a new asset I would like to have "Sim-Card" as an option. This should then be linked to a smartphone afterwards.Is this possible to create myself or is this feature not included? Kind rega...

Reports with "extension attribute" possible

02-12-2016
I would like to use extension attribute in AD. This field should also be visible in a report. WHen I seek for users I can't seem to find this in the report editor. Someone knows how to find this and display this in a report?
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