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dledger
Engaged Sweeper III
since ‎11-19-2015
‎07-11-2022

User Statistics

  • 16 Posts
  • 1 Solutions
  • 3 Kudos given
  • 2 Kudos received

User Activity

Helpdesk - New Ticket Creation Template

03-13-2018
We would like to see the ability to exclude email address' from the new ticket creation template. The reason is that our servers are hosted by a 3rd party company. Their system automatically generates tickets to us (Lansweeper helpdesk) for things ...

Billable or Invoiceable tickets

02-28-2018
Our IT department does some billable work for our partners. I do not see any information in the support center about creating a billable ticket or if there is any type of invoicing available. Mainly we just charge hourly for labor but it would be ni...

New ticket creation not emailing the user

02-16-2018
We are trialing helpdesk and having an issue getting auto responses when a user creates a ticket. I have an office365 email account tied to Lansweeper support@xxxx.org. If a user sends an email to support@xxxx.org we get a new ticket in helpdesk ju...

Creating Tickets through Voicemail

02-16-2018
We are just starting to explore our trial of the Helpdesk and have run into a curiosity. We use Skype for Business as our Corporate phone system. It is set up to send us a transcribed email when someone leaves us a voicemail. I set up our "Helpdes...

Using Dameware Remote support with Lansweeper

10-11-2016
We just loaded Dameware Remote support and Central Server Trial onto our server running Lansweeper. I have set up a Custom action in Lansweeper to launch the Dameware remote support tool from lansweepers asset page and it works great as long as I am...
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