Some steps to try to increase the performance of our remote control tool called LsRemote can be found in this KB article. Setting up your own tool for performing remote controls is perfectly possible. This can be done under Configuration\Asset pages ...
A brief introduction to our Helpdesk system can be found here. It's recommended to use a dedicated email account for the Helpdesk system. This email account needs to be configured under Configuration\E-mail Settings. When using Exchange, you can sele...
For performance reasons, the web console search bar doesn't search all database fields. We may add the ability to search FQDN in a future release but for now, we recommend creating a basic SQL report based on tblassets.FQDN using our report builder. ...