I sent this issue to them a few days ago and I got a reply back verifying that it is a known issue and will be resolved in the next beta release. Hopefully it's soon, this is a pretty big problem.
Would just like to pipe in and let you know that we've been trying to delay purchasing a ticketing solution for the past year now in hopes that Lansweeper's would become available. We were told the beta would be ready by the 2015 New Year, then it w...