Turn off "You are currently an inactive helpdesk agent" message

[kwisdom]

We are not using the helpdesk portion of this software. 1: It didn't convert correctly from Spiceworks and 2: We aren't going to pay for people to be agents above and beyond what we already pay (not a negative judgment, just being honest about where we stand).

As a result, I don't want it telling me that I am inactive help desk agent every time I go to do something in Lansweeper.

Is there a way to disable the help desk portion altogether?

[peewee · Accepted solution]

Just make sure that the users (Configuration /User Access & Roles) are "Users" and not "Agents" and the message will no longer be shown. If the Users are Agents just press "Make User" and the problem should be solved.