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sewardcounty
Engaged Sweeper II
Is there a configuration settings that will allow a User to Re-Open a Closed ticket?
1 ACCEPTED SOLUTION
Karel_DS
Champion Sweeper III
There is an option for this on the Configuration -> General Settings page: Users may alter ticket state. There is however a bug in the current version (6.0.0.22) which might prevent users from re-opening the ticket once it has been closed. This will be fixed in 6.0.0.23 and later.

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1 REPLY 1
Karel_DS
Champion Sweeper III
There is an option for this on the Configuration -> General Settings page: Users may alter ticket state. There is however a bug in the current version (6.0.0.22) which might prevent users from re-opening the ticket once it has been closed. This will be fixed in 6.0.0.23 and later.